What Our Customers Say

Trusted by Houston Drivers

Over 100 verified five-star reviews from real customers. See why Houston drivers keep coming back.

5.0Average RatingGoogle Reviews
100+Verified ReviewsAnd counting
10+Years Avg. CustomerLoyal client base
100%Recommend UsWord of mouth driven
Technician working on engine

"I have personally used Rich Auto for 10+ years for all my auto needs. They take the time to go through your options with you and always provide honest pricing. A great professional team all around."

J

James H.

2012 Chevrolet

Ford truck being serviced

"Can't say enough about Darrell and his team. Very professional and they care. They're honest in their assessment and will tell you if you need a service or not. Will always refer people to Rich Auto Service."

M

Matt Merrell

Verified Customer

Shop exterior with Alfa Romeo

"I have brought my car to Rich's for quite some time and his location is not convenient for me; however, it is worth it because I trust what they tell me needs to be repaired really needs to be repaired."

A

Alison L.

2020 Toyota

Happy customer at Rich Auto Services

"Brought my truck in for a transmission issue that two other shops misdiagnosed. Rich Auto found the real problem, fixed it right, and saved me hundreds of dollars. Honest and knowledgeable — highly recommend."

D

David R.

2018 Ford F-150

What Houston Drivers Are Saying

Bob Adams

Bob Adams

July 17, 2026

Poor customer service, left vehicle tore apart after diagnosis. Failed to rectify, so I had to pay a real mechanic to put it back together and diagnose the vehicle.

Google Review
Gus O

Gus O

July 8, 2026

Work was done in a timely manner and as requested. Very pleased with this shop and employees.

Google Review
Chelsea Ray

Chelsea Ray

June 24, 2025

You guys are Awesome I can always depend you to do a great job in time to get me going back to work!!!

Google Review
Matt Merrell

Matt Merrell

May 8, 2026

Can't say enough about Darrell and his team. Very professional and they care. They're honest in their assessment and will tell you if you need a service or not. I appreciate their professionalism. Will always refer people who ask to Rich Auto Service.

Google Review
Dableus 2002

Dableus 2002

April 13, 2026

Google Review
Jimbo Wyche

Jimbo Wyche

March 24, 2026

State inspection was fast, very clean and honest folks.

Google Review
Alfonso Gutierrez

Alfonso Gutierrez

January 10, 2026

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Jiarui Wu

Jiarui Wu

January 10, 2026

The service was fast and friendly.

Google Review
Don Harvey

Don Harvey

July 26, 2025

I needed to replace the thermostat on my 2018 F-150. I called around and was shocked at the ridiculous prices. I called Rich Auto and they gave me a fair quote. I was able to drop it off and get the service done on the same day. They do excellent work. I cannot recommend them enough.

Google Review
Larry Keilberg

Larry Keilberg

June 13, 2025

Good service. Clean waiting area

Google Review

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